Heathrow Express Support Contract

Heathrow Express Support Contract

Firstco have been the systems support contractors to Heathrow Express since 2002. This includes full maintenance and support of the stations systems.

24 hour support is provided 365 days a year to ensure the continued smooth running of the Heathrow Express service. Firstco has worked to ensure that the service has continued to operate and there has been the minimum of revenue lost due to downtime, including much of the works being carried out during unsociable hours.

As Firstco installed and designed many of the station systems, the knowledge of the operation and required maintenance of these systems has been kept up-to-date and has been easily passed throughout the engineering teams involved.

The relationship Firstco has developed with Heathrow Express as a client has meant that a high level of trust has developed. The expertise Firstco has in consultancy often enables a more holistic approach and makes identifying problems and potential solutions part of the ongoing work. This, along with Firstco’s desire and ability to understand their clients’ requirements ensures that a fully tailored support package is provided and maintained to a very high standard. This includes a level of ongoing client training.